CULTI - Membership

Culti Milano Hong Kong shares the same membership programme system with 10/10 FRIENDS by Vitel International Hong Kong Limited and its associate companies.

10/10 FRIENDS Membership Program: Terms and Conditions

Welcome to the membership program of 10/10 FRIENDS (the “Program”). The Program is served by Vitel International Hong Kong Limited and its associate Company CULTI MILANO ASIA LIMITED, CONCEPT LINK INTERNATIONAL MARKETING (TAIWAN) LTD, VITEL INTERNATIONAL TAIWAN LTD, 10/10 INTERNATIONAL TAIWAN LTD, or any branch companies of the companies above both within and outside the country (the “Company”). Any individual who uses the services of this Program must read the following terms and conditions carefully. This Terms and Conditions is to protect the rights of the service providers as well as the users of the Program and to establish an agreement between both parties. By completing the registration process, or using the member services provided by the program, you agree to all of the Terms and conditions.

If you are under the age of 18, please ensure that your parents or guardians have read the following terms, understand and agree to the Terms and Conditions hereby. Once you have started using the Program, your parents or guardians agree to all the Terms and Conditions of the Program and any of its subsequent changes.

Member Service Scope

Once the membership application has been completed and verified, the Company will provide member services according to the items, content, status and functions of the Program established at the time; the Company reserves all rights to add, reduce or change any or all service items, content, status and functions of the Program without further notice.
The Company will, actively or according to members’ preference, send broadcast messages, newsletters or EDM to members periodically or whenever.
The Program adopts the “non-retroactivity principle” to amend and adjust legal terms. The Company reserves all rights to keep, amend, suspend and terminate any rights from the Program.

10/10 FRIENDS POINTS REDEMPTION PROGRAM

The rules of the 10/10 FRIENDS POINTS REDEMPTION PROGRAM (“Redemption Program”) are as follows:

Categories (HKD)	10/10 FRIENDS	10/10 FRIENDS GOLD	10/10 FRIENDS PLATINUM	10/10 FRIENDS DIAMOND
New registration (required information)	Name, Mobile number, Birthday, Gender
Application criteria	Complete registration / link up social media account and spend an arbitrary amount
Upgrade criteria		Accumulate spending of HK$2,000 or above but less than HK$4,000 within the next 365 days from the registration date	Accumulate spending of HK$4,000 or above but less than HK$6,000 within the next 365 days from the registration date	Accumulate spending of HK$6,000 or above within the next365 days from the registration date
Membership validity	Permanent	365 days since the date of the upgrade	365 days since the date of the upgrade	365 days since the date of the upgrade
Requirements for membership extension		Accumulate actual spending of HK$2,000 within the membership	Accumulate actual spending of HK$4,000 within the membership	Accumulate actual spending of HK$6,000 within the membership
Point-money conversion	Every 40 points = HK$1
Physical store and online store point-earning scale	Earn 1 point for every HK$1 spent on a single purchase	Earn 2 points for every HK$1 spent on a single purchase	Earn 3 points for every HK$1 spent on a single purchase	Earn 4 points for every HK$1 spent on a single purchase
Point validity	All points are valid for 12 months from their respective earning dates; all expired points will be invalidated automatically
Gift points - new registration	100 points
Gift points - linking social media accounts	200 points
Gift points - first purchase	500 points
Gift points - on birthday	1,000 points	3,000 points	5,000 points	10,000 points
Validity for gift points	All gift points are valid for 3 months from their respective earning dates; all expired points will be invalidated automatically

The Program applies to all stores, both physical and online, of the Company in Hong Kong, Mainland China and Taiwan. All purchases are eligible for accumulation and point scheme.
Upon completing the registration and first purchase you are an eligible member. 10/10 FRIENDS membership status is permanent.
All memberships start at the starting date of membership status. Eg. if Member A is a holder of 10/10 FRIENDS GOLD and the validity of the membership starts from 2019/09/01 to 2020/8/31, the starting date of the 10/10 FRIENDS GOLD membership is 2019/09/01.
10/10 FRIENDS members can get 1 point for every HK$1, NT$5 or CNY¥1 spent in a single purchase.
10/10 FRIENDS Gold, Platinum and Diamond members can enjoy multiplied point rewards exclusively.
Point earning:10/10 FRIENDS members can get 1 point for every HK$1, CNY¥1 or NT$5 spent in a single purchase.10/10 FRIENDS Gold, Platinum and Diamond members can enjoy multiplied point rewards exclusively. Points can only be earned via purchases for regular-priced products; discounted products, sales combo, service-based products (facial/hand/body treatment etc.) are not applicable. Points earned at retail stores will be deposited into the member's account within 24 hours after a purchase is confirmed. Points earned at official online stores will be deposited into the member's account within 7 days after a purchase is confirmed.
Point redemption:a. Every 40 points can be used as HK$1 b. To protect the rights of members and to verify one’s identity, members must link up their social media accounts (LINE or WeChat) before redeeming points in purchases at the store. c. Members can also register at the Company’s websites and redeem points in purchases online.d. Points can be used as cash in purchases (including both regular-priced and discounted products). e. Points cannot be used for paying or recharging service-based products.f. In any promotions that have minimum purchase requirements, all purchases should meet the minimum purchase requirements based on the actual cash spending after reduction from point redemption in order to receive gifts or gift vouchers.
The calculation for point validity: Points from purchases: all points that are earned from purchases at any specific retail store or online store are valid for12 months from the date earned. All points will be invalidated on the last day of the last month since they are earned. Gift points: all points from new membership registration, linking social media account, first purchase and birth month will be valid for 3 months until the last day of the final month. Any unused points will be cleared out after expiration. For example, if you earn 500 points on 2019/6/11 from actual purchases, 200 points from linking up your social media account, you will lose 200 points on 2019/9/30 if they are not used. The remaining 500 points will be invalidated on 2020/6/30.
Validity of Membership To become a 10/10 FRIENDS Gold member (“Gold”), accumulate spending of HK$2,000 within the next 365 days since the registration date; earn 2 points for every HK$1 spent for all the subsequent purchases (upgrade restriction starts the day after next).To become a 10/10 FRIENDS Platinum member (“Platinum”), accumulate spending of HK$4,000 within the next 365 days since the registration date; earn 3 points for every HK$1 spent for all the subsequent purchases (upgrade restriction starts the day after next).To become a 10/10 FRIENDS Diamond member (“Diamond”), accumulate spending of HK$6,000 within the next 365 days since the registration date; earn 4 points for every HK$1 spent for all the subsequent purchases (upgrade restriction starts the day after next).Gold/ Platinum/Diamond membership lasts for 365 days (since registration or upgrade date). Any member who does not have accumulated spending of HK$2,000 or above during their membership period will retain their membership status. However, they will not enjoy multiplied points from making purchases. Members who have spent at least HK$2,000 during their current membership can extend their status as a Gold member for 365 days; members who have spent at least HK$4,000 during their current membership can extend their status as a Platinum member for 365 days; members who have spent at least HK$6,000 during their current membership can extend their status as a Diamond member for 365 days. Once the membership status reaches 365 days, members’ rights and status will be adjusted accordingly as the above.
Other notes All accumulated purchases, points and usage of points will be tied to one single member account number. Different member numbers cannot combine or transfer their records. All points cannot be converted to cash. All records of accumulation and usage will be based on the Company’s calculation and record. If members’ contact changes, please actively update the information in the system. It is the sole responsibility of the member if the member cannot receive any information due to the change of contact method.

Member registration obligations and personal data protection

Before making purchases on any of the Company’s online platforms and/or programs (hereinafter referred to as the "official website"), you must set up a set of account and password, and provide relevant personal information to become a full member. A member must guarantee the integrity and accuracy of the information provided; when such information changes, the member should update the information immediately. If the member does not provide the information immediately and does not provide the information as instructed, or the information provided is incomplete, uncertain or inconsistent with facts, the Company reserves the right to refuse or suspend the provision of all or part of the service to the member at any time without prior notice.
Members can set their account and passwords when registering or making purchases in the Company's e-commerce channel, but members must properly keep the account numbers and passwords by themselves, and may not disclose or provide them to any third parties. The member shall abide by the relevant regulations set by the administrator of the official website, and the member holding the account and password shall be responsible for all actions after logging in to the system.
If a member discovers or suspects that his or her account and password have been fraudulently used or improperly used by a third party, the Company should be notified immediately to take appropriate actions. The member should also try to take appropriate measures to curb this to control the effects of possible damages; however, the above-mentioned response measures shall not be interpreted as any implied compensation or compensation obligations of the Company to the members.
The Company respects the privacy of members and is committed to protecting personal information. Before using this service, please read the Company’s "Privacy Policy". When you use this service, you are deemed to agree to the Company's "Privacy Policy" to collect, process and use your data.

Limitation of Liability

The various member services provided by the Company are provided and used in accordance with the functions and current conditions of the service at the time. The specific requirements or needs of users, including but not limited to speed, safety, completeness, accuracy, network stability, etc, is not guaranteed or bore responsible by the Company in any obvious or implied manner.
The Company does not guarantee that the transmission and archiving of any file or data is reliable and correct. The Company is not liable for damages caused by the failure, loss or error of the transmission or archiving of the file or data.
The Company shall not be liable for any damages caused by the use of the member services provided by the Company itself directly or indirectly, even when the Company has made a prior reminder of the likeliness of any damages.

Service Suspension or Interruption

This system may be interrupted or malfunctioning, which may cause inconvenience, data loss, error, tampering, or other property or non-property damages. It is recommended that you use this service with caution. The Company shall not be liable for any damages caused by your use of or inability to use this service, unless for the Company's intentional or gross negligence.
In any of the following circumstances, the Company will suspend or interrupt all or part of this service, whilst the Company shall not be liable for any direct or indirect damages caused to the members: When the Company's related software and hardware equipment is relocated, replaced, upgraded, maintained or maintained. The member has any violation of government laws or the stated terms on this Member Policy. Service suspension or interruption due to natural disasters or other force majeure reasons.‐ Service suspension or interruption due to other reasons not attributable to the Company.

Service Refusal or Termination

Based on the Company's operations, the Company reserves the right to stop providing all or part of the membership services at any time.
If a member violates these terms of use or the scope or agreements of the member service, the Company reserves the right to temporarily suspend or terminate the provision of services at any time, and shall not be liable for any compensation.

Amendments to Terms

The Company reserves the right to modify the terms of use of this member service and the respective specifications or agreements at any time. The modified content will be published on the relevant web page of the member service without individual notice for users.

Intellectual Property

The intellectual property rights of the software, interfaces, programs, etc. used in this service/system, including but not limited to news, columns, works, pictures, files, information, data, program architecture, interface arrangements, interface design, etc., unless with special provisions in this clause, are all owned by the Company or other legal rights holders. The aforementioned intellectual property rights include but are not limited to trademark rights, patent rights, copyrights, trade secrets, and know-how. No one may, without consent, use, modify, reproduce, publicly broadcast, modify, distribute, rent, issue, transmit, publish, decompile or reverse engineer the system. It is your obligation to respect intellectual property rights. If there is any violation, you shall bear all legal responsibilities and be liable for all damages of the Company.

The content of this service/system is limited to the reasonable use for personal and non-commercial purposes, but may not be transmitted, distributed or made available to the public in any form. You must abide by all relevant provisions of the Copyright Law when you use it, and you must not change, distribute, broadcast, resell, reproduce, remake, disperse, perform, display, directly or indirectly use part or all of the service/system to earn anything Benefits (including but not limited to program advertising revenue).

If you want to use this service/system content for non-personal use, please negotiate with our Company for authorization and cooperation. Unless legally authorized, the content published on the Company’s official website/system belongs to the Company. Any usage without obtaining the Company’s written permission or authorization is prohibited; if the intellectual property rights of the content published on the website are not owned by the Company, any usage of such is prohibited before any written permission or authorization is obtained from the right holder.

The Company is protected by the Hong Kong Special Administrative Region's Intellectual Property Law, Trademark Law, Fair Trading Law and other related laws and regulations when the Company markets and promotes its service and goods using its service names, logo, etc. related to this service (hereinafter referred to as the "service mark") Under such protection, no one may use this service mark in any way without the Company's prior written consent.

To protect intellectual property rights, if your personal trademark rights, patent rights, copyrights and other intellectual property rights are in danger of being infringed by the Company, please contact the Company as soon as possible (info@1010hope.com.hk) and provide specific information about the intellectual property rights that are infringed, including but not limited to (1) the description of the intellectual property rights claimed to be infringed; (2) the description of the location of the copyrighted work claimed to be infringed on the Company’s official website; and (3) your contact method etc.

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Links to third-party programs/websites

The Company or its third-party vendors may provide links to other programs or network resources, and you may thus be linked to programs or websites operated by other companies, but the Company has no relationship with such parties. The trademark rights and other rights on these programs or websites still belong to the relevant rights holders, and the Company has not obtained or authorized you to use these rights.
The third-party company are solely responsible for the programs or websites they operate and are not within the control or responsibility of the Company. The Company does not guarantee the correctness, timeliness, validity, legality and safety of the content of such programs or websites.
You understand and agree: the Company is not liable for any damages caused by linking you to other programs or websites; the Company may cooperate with third parties such as other companies, manufacturers (hereinafter referred to as "content providers") at any time, and use the content provided by them for publication. The Company will indicate the identity of the content provider when publishing. In order to respect the intellectual property rights of the content provider, the Company does not conduct substantive review or modification of the content provided, nor does it bear any responsibility towards the content.

Member Behavior

The information, text, audio, photos, graphics or other materials (hereinafter referred to as "member content") that the members of the Company post or privately post publicly by themselves are all legally responsible by the provider of the member. The Company does not assume any responsibility for guarantee or compensation.
Under any circumstances, the Company is not responsible for any member content, including but not limited to any errors or omissions, and all losses or damages that arose from posting, forwarding or sending emails of the Company.
Within a reasonable circumstance, the Company will save or disclose the behaviour of members using this service/system, with reference to the following circumstances:
1. Regulations of laws;
2. To implement the agreement of this clause;
3. Prevention, removal of infringement or compensation for damage upon the request of a third party with relevant evidence;
4. Any causes to protect the livelihood of the Company, users of this service and the general public.

Cookies

The Company will set and access the cookies on the computer, mobile phone or other mobile devices that you use to browse the Company's official website/system.
The Company may also allow service providers that place advertisements or activities on the Company's official website to set and get the cookies on your computer, mobile phone or other mobile devices, and apply the privacy policies of each manufacturer.
The use of cookies is to track your activities on the Company's official website/system to facilitate the Company's various analyses and data collection to provide you with more convenient and complete services. If you do not want to accept the cookies above, you can reject cookies through the options of your web browser, but this may restrict you from the entirety of the service.

Your authorization to the Company

You understand and guarantee that the information uploaded, sent, entered or provided to the Company is created by you or have obtained legal authorization, and once the information is uploaded, sent, entered or provided to the Company, it has the right to use, modify, reproduce, publicly broadcast, modify, distribute, rent, publicly transmit, publish or use it in other ways, and may sublicense the right of prior disclosure to others.
You understand and guarantee that the Company will not infringe the intellectual property rights of any third party when it uses, modifies, reproduces, broadcasts, modifies, distributes, rents, publicly transmits, publicly publishes, or otherwise utilizes the foregoing information provided by you, or you shall be liable for compensation for all damages (including but not limited to litigation costs and attorney fees) caused for the Company.

Users’ Legal Obligations and Commitments

When you use this service/system, you should abide by the laws and regulations of the Hong Kong Special Administrative Region and relevant international Internet practices. If you are a user outside the jurisdiction of the Hong Kong Special Administrative Region, you should abide by the laws and regulations of your country or region. Any illegal purpose or format of using the service will be prohibited. You shall not use the service or system to engage in illegal activities or infringe the rights of others. Otherwise, the Company has the right to terminate your use of this service/system immediately. The aforementioned illegal or improper acts include but are not limited to the following situations:

Publish or send defamatory, insulting, fraudulent, obscene, pornographic, gambling, or other text, pictures or other information that violates laws and regulations, public order and good customs on the Company's official website/system.
Publish and transmit any information that infringes on the intellectual property rights of others (including but not limited to trademark rights, copyrights, patent rights, trade secrets, etc.), reputation rights, privacy rights, or other rights on the Company's official website/system.
Violation of confidentiality obligations due to laws, orders or contracts.
Unauthorized access to this system, fraudulent use of another person’s account, or forged sender identification data to send mail, etc.
Transmit or spread computer viruses or other data or information that can interfere with or destroy computer systems/programs.
Engage in illegal transactions, or post false or criminal information.
Selling guns, knives, drugs, prohibited drugs, pirated software or other items prohibited by laws and regulations.
Provide gambling information or otherwise post messages to induce others to participate in gambling.
Spam advertisements or other junk mail.
Collect email addresses or other personal data from others without their consent.
Falsify the source of the message or interfere with the identification of the source of transmission by other means.
Interfere with or interrupt the Company's provision of this service, the Company's official website/system server, the Company's official website/system's network, or fail to comply with the Company's official website/system-related procedures, policies or rules, etc.
Interfere with or track the personal data of others, or collect and store the personal data of others for the aforementioned purposes.
Other acts deemed by the Company to be improper.

Self-safety Protection

After you have browsed and used our Company's official website/system, please log out and close the browser window to ensure the security of your personal information.

Download Software or Data

Before using this service or linking to other programs through the Company’s official website/this system to download software or data, you should carefully consider and filter the relevant software or data, with regard to the legality, correctness, integrity, and integrity of such software or data. The Company does not bear any responsibility for the validity and whether it infringes the rights and interests of others, and the Company shall not be liable for any compensation for all damages suffered by you or a third party.

Advertising

Any advertisement, product photos or other marketplace information published on the Company’s website by any product or service provider or service provider are not reviewed by the Company for its truthfulness.

Any advertisement content, product picture or other trading information published on the Company’s official website. The Company is not responsible for checks or updates. The Company is not responsible for the correctness and reliability of the content. The Company will not be held responsible. Please make your own judgement towards the truthfulness of the advertisement.

Buying, Selling or Other Transactional actions

Various manufacturers or individuals may provide commodity trading, services or other transactions on the Company’s official website or through other programs linked to the Company’s official website. When you transact with such manufacturers or individuals, each contract, transaction and performance is only between you and each manufacturer or individual. With regard to the rights, quality, content, delivery, guarantees, return and exchange and defect guarantee responsibilities of the goods, services or other transaction objects, please ask the manufacturers or individuals to explain and explain in detail to you in advance.
You should seek relief or solutions from the vendors or individuals for various disputes (including but not limited to the payment amount, method and delivery of goods) arising from the aforementioned purchases, services or other transactions. The Company will never interfere with you for any sale, service or transaction with each manufacturer or individual. The Company also does not assume any guarantee responsibility for the goods, services or other transaction objects you obtain.

Disclaimer

You clearly understand and agree to the following provisions:

The transaction information and evaluation information on the Company’s official website are for reference only. When you use this service/system, you should make transaction decisions based on independent judgments, and your information on the accuracy of the service/system involved Or credibility should be judged, evaluated and at your own risk.
This system may be interrupted or malfunctioning, or it will cause inconvenience, loss of data, errors, tampering with others, or other economic losses. You should take protective measures when using this system. Except for intentional or gross negligence, the Company shall not be liable for any damages caused by the use or inability to use this service.
You shall not claim to the Company that any information, goods, services or other information purchased/obtained from the Company's official website does not meet the requirements, or expectations or is defective.
In view of the characteristics of network transmission, the company cannot guarantee the accuracy and timeliness of all transactions conducted through the company’s official website/system, and the company does not guarantee that the service can be provided in a timely manner, that the service will be undisturbed, safe and reliable.
In view of the characteristics of network transmission, the company cannot guarantee the accuracy and timeliness of all transactions conducted through the company’s official website/system, and the company does not guarantee that the service can be provided in a timely manner, that the service will not be disturbed or safe and reliable. Due to an error.
The information or advice you obtain from or through the company's official website, whether it is presented in writing or verbally, does not constitute a guarantee of the company.
You are responsible for any damages and losses caused by your violation of this clause.
The Company is not responsible for any damages or compensation for losses caused by your violation of these terms.
The company reserves the right to modify, suspend or permanently stop providing this service at any time without notice. You understand and agree that the company does not bear any legal responsibility for this.